Q & A
Can't redeem my Gift Card?
Check your gift card code one more time and try again. If the problem persists, you are warmly welcome to contact our customer service and we will help you.
Do I need to save my Gift Card after ordering?
Yes, your gift card is a voucher and your gift card code is the safest way for us to track your order.
Are there more products to choose from than what I saw when I logged in?
No, you can only choose from the products you see when you log in.
Can I regret my choice after placing an order?
No, unfortunately this is not possible.
I have received the wrong product or a broken product, how do I do it?
We have limited complaints. Contact our customer service and we will agree on what can be done, we will send you a new product if it is in stock or you can choose a new product if your previously selected product is out. For the complaint, we need a picture that shows the broken or faulty product. Email the picture together with your gift card code or address to firstname.lastname@example.org.
How long is the delivery time?
Your gift will be delivered as soon as possible. Delivery normally takes place within 5-10 working days.
How do I know if my order has been registered?
You will receive an email with an order confirmation immediately after you place your order. Should you not receive this email, please contact our customer service immediately.
How long does my product stay with the agent?
Your product is with the agent for two weeks before it is returned to us. If you do not pick up your package and it is returned, re-delivery will not be possible.
The gift I chose can not be delivered?
Unfortunately, the gift you selected may not be delivered. Under current circumstances, this may, for example, be due to a product having a misleading stock balance, not being capable of delivery, etc. If this happens, you will have the opportunity to make a new choice and choose another product.
I miss my delivery, where has it gone?
Should this happen, you can email our customer service at email@example.com. Then send with your gift card code or the address where you ordered your gift and we will contact the shipping company and perform a tracking of your delivery.